What is Measuring Broadband Oman?
Measuring Broadband Oman is a study launched by the TRA (Telecommunications Regulatory Authority) that measures the performance of fixed broadband in Oman.
The data collected from the study will be utilised to help enhance internet performance across Oman.
How do I participate?
We love that you're interested!
You can signup for a Whitebox on our website and we'll add you to our waiting list.
We’ll take a look at your ISP and internet package and match this information against our requirements.
If you’re selected, you will receive an email from us asking to confirm your interest and to provide your delivery address.
You’ll then be sent a Whitebox to connect to your router at home.
Do you collect any personal information?
We value your privacy. The Whitebox can neither store nor transmit personal information. It also can't see what you're doing online.
To send you a Whitebox, we only need:
• Name
• Email address
• Address
• ISP
• Service tier
We use this information to make sure we are collecting accurate results.
We don't share your information with third parties.
For more information, please read our Privacy Policy.
How do I install my Whitebox?
Please check that you have a Whitebox, network cable, and power supply.
Then, follow these easy steps to install your Whitebox.
Connect one end of the network cable to a spare port on your router (not the USB port). Plug the other end into the port marked "WAN" on the back of the Whitebox.
Disconnect any other devices plugged into your router and plug them into the back of the Whitebox instead. You can use ports LAN1 - LAN4.
Connect the power cable to the Whitebox. Press the power button on the back of the unit that is labelled ON / OFF.
The green Working light will flicker for approximately 30-60 seconds. This is the third light from the right with 2 revolving arrows above it on the top of the box. The green light will then stay solid once a connection is made.
You can also watch the tutorial video here.
If you're still having trouble, please contact us at community@samknows.com
How can I access my dashboard?
You can access your dashboard using your login at samknows.one/login. This dashboard is available for the Whitebox users.
We will send you your login details after your Whitebox has been dispatched to you.
How can I update my personal details?
You can update your email address, password, home address and view the status of your Meqyas devices in the "settings" section of your dashboard. You can also let us know whether you've changed ISP or broadband product here as well.
Is my Whitebox working?
To check that your Whitebox is working, have a look at the Working light. (The Working light is the third light from the right with 2 revolving arrows above it on the top of the Whitebox). This should show a solid green light.
Alternatively, you can check that your Analytics in your dashboard is showing up-to-date data.
If your Whitebox is offline, you'll receive an email within 24 hours to say that your Whitebox is unable to run any tests.
If you're still unsure, get in touch! You can reach us at community@samknows.com